Effective Date: [Month Day, Year]
This Privacy Policy explains how [Tina Robnett Trauma Recovery | full legal entity name] (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you visit [website URL] (the “Site”) and use any related pages, forms, or services (the “Services”). If you do not agree with the terms of this Policy, please do not access the Site.
Health/therapy note:** Website content is educational and informational only. Accessing this Site does not create a therapist–client relationship. For emergencies, call your local emergency number (e.g., 911) or crisis line (e.g., 988 in the U.S.). If the Company is a HIPAA-covered provider, a separate Notice of Privacy Practices (NPP) will be provided to clients.
1) What We Collect
We collect information in the following categories:
- Information you provide: contact details (name, email, phone), inquiry/booking details, intake forms, testimonials, community/forum posts, and payment details processed via our payment vendors.
- Sensitive information (optional/only if applicable): health history you choose to share in intake forms or sessions. Do not submit sensitive data on public forms or email.
- Automatically collected data: device/usage data such as IP address, browser, pages viewed, referring URLs, and general location (via cookies, pixels, and similar technologies).
- From third parties: booking systems, payment processors, email marketing providers, analytics tools, and advertising platforms may send us limited data tied to your account or actions.
2) How We Use Information
We use information to:
1. Provide, operate, and improve the Site and Services (including bookings, programs, and customer support).
2. Personalize and communicate about appointments, offerings, or updates (email/SMS with your consent where required).
3. Process payments and prevent fraud.
4. Perform analytics, debugging, and security monitoring.
5. Comply with law, enforce our Terms, and protect our rights or others’ safety.
6. Conduct marketing and remarketing where permitted (you can opt out anytime—see Section 8).
Legal bases (EU/UK users): performance of a contract, legitimate interests (e.g., security, improvements, marketing balanced with your rights), consent (e.g., email/SMS marketing; certain cookies), and legal obligation.
3) Cookies & Tracking
We use:
- Essential cookies for core functionality (security, log-in, booking).
- Analytics cookies to understand how the Site is used.
- Advertising/remarketing cookies where applicable.
You can manage cookies in your browser or via our consent banner (where available). Blocking some cookies may impact Site functionality.
4) Disclosures to Third Parties
We share information with service providers who perform services on our behalf, such as:
- Website & hosting: [e.g., WordPress / Squarespace / Webflow / GoHighLevel]
- Booking: [e.g., Calendly / Acuity / Jane / SimplePractice]
- Video/telehealth: [e.g., Zoom / Google Meet / Doxy.me]
- Payments: [e.g., Stripe / PayPal / Square] (we do not store full card numbers)
- Email & CRM: [e.g., Mailchimp / ConvertKit / Klaviyo / GHL]
- Analytics/ads: [e.g., Google Analytics, Meta] (see their policies for details)
We may disclose information if required by law, to protect rights/safety, or in connection with a business transaction (merger/sale). We do not sell personal data for money. Where applicable, targeted advertising/analytics may constitute “sharing” under certain laws—see Section 8 for opt-out.
5) Data Retention
We retain information only as long as needed for the purposes above, to comply with legal obligations, resolve disputes, and enforce agreements. Client records may be retained for legally required periods in the applicable jurisdiction.
6) Security
We implement reasonable administrative, technical, and physical safeguards. However, no method of transmission or storage is 100% secure. Do not send sensitive health information by regular email or contact forms.
7) International Transfers
If you access the Site outside of [primary country], your data may be processed in countries with different data protection laws. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses).
8) Your Choices & Rights
- Marketing: Unsubscribe using the link in emails or reply STOP to SMS.
- Cookies: Manage via browser settings or the consent banner.
- EU/UK: You may have rights to access, correct, delete, restrict, object to processing, and data portability.
- U.S. state laws (e.g., California): You may have rights to know, delete, correct, opt out of “sale/share” or targeted advertising, and limit use of sensitive data.
- To exercise rights, contact [privacy email] with “Privacy Request.” We may verify your identity before responding.
Do Not Sell/Share (California): If we use ads/analytics that qualify as “sharing,” you can opt out via our cookie banner or by contacting us at [privacy email].
9) Children’s Privacy
The Site is not intended for children under 13 (or relevant age in your jurisdiction). We do not knowingly collect personal information from children under that age without verifiable parental consent.
10) Third-Party Links
Our Site may link to third-party sites. We are not responsible for their content or privacy practices. Review those policies before providing personal information.
11) Changes to This Policy
We may update this Policy from time to time. Changes take effect when posted with an updated Effective Date.
12) Contact Us
For questions or to exercise privacy rights, contact:
[Company legal name]
Email: [[email protected]]
Address: [Mailing address]